Terms & Conditions

Last Updated: October 2025

 

Welcome to DS Packers, run by Mak Removals (“we,” “us,” “our,” or “the Company”). By accessing or using our website https://dspackers.com or our relocation services, you agree to be bound by these Terms & Conditions. Please take the time to read them carefully before booking or submitting your details.

 

1. Scope of Services

DS Packers provides relocation and logistics services including but not limited to:

Corporate & Office Shifting

Moving Household Goods

IT Equipment Movement

Vehicle Transportation

Storage & Warehousing

Moving Pets

Each service is carried out by trained professionals under the Mak Removals operational framework.

 

2. Quotes and Estimates

All quotations provided through the website forms, telephone, or email are provisional quotes based only on details provided by the customer.

The final price will rely on various factors, including volume of goods, distance, type of service chosen, floor access, packaging needs, and any additional requests.

DS Packers reserves the right to change and emend quotations in cases of significant discrepancies between the information provided and the actual one.

3. Booking and Payment

A booking confirmation is necessary for scheduling the moving services.

It is usual to ask for an advance payment at the time of booking, with the balance due either before or on delivery.

Payment can be done through bank transfer, UPI, or online payment gateway.

All transactions are processed securely, and invoices will be provided.

Failure to make prompt payment may result in delay or cancellation of service.

 

4. Cancellations and Rescheduling

Customers can reschedule or cancel the booking with the support team.

Any cancellations made less than 48 hours from the date booked could be subject to a cancellation fee to cover operational costs.

DS Packers may cancel or postpone a service at times in the event of some unforeseen circumstance: Natural calamities, Transport strike, Safety-related issues.

 

5. Packing and Handling

We assure safe transportation of goods by using high-quality packing materials.

The fragile, valuable, or sensitive items are declared prior to packing.

We are not responsible for damages involving incorrect declarations, faulty, inadequate, or improper packing-if self-packed, or third-party handling.

 

6. Transit and Delivery

The delivery timelines are estimated based on the route, distance, and logistics conditions.

Delays due to weather, road closures, or vehicle breakdowns are sometimes unavoidable and will be communicated promptly.

Clients shall be present or have an authorized representative at the delivery address during unloading and verification.

 

7. Insurance and Liability

Transit insurance is optional but highly recommended.

Claims must be reported within 24 hours of delivery in the event of loss or damages.

Liability is limited to the insurance coverage opted for or otherwise restricted to service charges paid for that move.

DS Packers shall not be liable for indirect losses including emotional distress, data loss, or missed business opportunities.

 

8. Storage and Warehousing

Storage services are billed either per month or per week depending on the agreement.

Items left beyond the agreed duration will attract additional charges.

The clients must keep contact information updated and clear the dues before retrieval.

 

9. Pet Relocation

Pet relocation is done with utmost care, keeping in view the safety and welfare standards.

Valid health and vaccination certificates are required for all clients before travel.

While we observe best practices, we will not be held liable for any stress-related problems or other illnesses that may arise from the move.

 

10. Website Usage

By using https://dspackers.com, you agree not to:
Use the site for fraudulent or unlawful activities
Copying, distribution, or any misuse of content, text, or images without permission Attempt to breach security features or access restricted areas Any misuse may lead to suspension of access and legal action if necessary. 11. Limitation of Liability DS Packers shall not be responsible for: Losses from incorrect information given by the client Unforeseen delays beyond our control Natural disasters, accidents, theft, or road disruptions Our total liability shall not exceed the service fees paid by the customer. 12. Contact Us Questions or Concerns: For questions or concerns about these Terms, please contact us:

DS Packers (A Unit of Mak Removals) Plot No. 50,KH No. 331, Tyagi Ware Housing Complex, Chattarpur, New Delhi-110074